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Maximizing Potential, Ensuring Success:
Strengthening Organizations through Elevated Customer Advocacy

Elevating Customer Advocacy

Inspire your customers to spread the good word

Program to be delivered by Industry experts

Program to be delivered by Industry experts
Objective: To ensure Customer Success and turn Customers to your advocate/evangelist
Timeline: 4 to 10 months (depends on size of target audience)
Target audience: All customer servicing teams (Delivery, Customer Support, Account Management etc.)
Location: Anywhere in India
Batch size: 20
Measure of success: Sustainable Net Promoter Score (NPS), CLV improvement, More Referral customers, Stronger brand

Elevating Customer Advocacy: Core Sessions

Topic Module 1 Module 2 Module 3 Module4
1. Overview of Customer Advocacy What does a Customer advocate do What does a Customer advocate do Why is Customer Advocacy important How to measure Customer Advocacy
2. Steps to improve Customer Advocacy
Ensuring Customer Success (Result and Experience) Building meaningful relationship Seeking Customer feedback and actioning on time Sharing relevant market info, learnings, success stories
3. Customer Centricity
Intro to Customer Centricity 7 pillars of Customer Centricity Building and Living Customer Centricity Managing Customer expectations and escalations
4. Stakeholder management
Understanding your Customer. Prepare Goal Sheet Introduction to 5 P Analysis 5P Analysis with actual customers How to improve the 5 P scores
5. How to implement a Customer Advocacy program
Hierarchy of Customer Advocate’s needs Strategy & Structure Process & System People & Purpose
6. Story telling and Persuasive Communication
What is story telling Why story telling is important 5 Pointers for building a story Using story telling for persuasive communication

Our Engagement Approach

Bizwin’s Engagement approach: 4 Elements of Handholding

  • To ensure steady improvement, relevant metrics will be monitored periodically
  • Online assessments will be conducted periodically to check the progress and take the corrective actions
Bizwin’s Engagement approach: 4 Elements of Handholding
  • This phase includes discussion with stakeholders to understand the Problems and Expectations
  • The Solution program is designed and delivered as workshops
  • Reinforcement workshops are conducted to focus on weak areas identified through assessments
  • The participants will be divided into small batches of 10
  • With each batch, we will have a 2-hour online session every month
  • These sessions will cover Q &A, application in daily life etc.

Analysis+ Workshop + Reinforcement workshop

  • TThis phase includes discussion with stakeholders to understand the Problems and Expectations
  • The Solution program is designed and delivered as workshops
  • Reinforcement workshops are conducted to focus on weak areas identified through assessments

Enablement sessions

  • The participants will be divided into small batches of 10
  • With each batch, we will have a 2-hour online session every month
  • These sessions will cover Q &A, application in daily life etc.

Metrics Monitoring

  • To ensure steady improvement, relevant metrics will be monitored periodically

Periodic Assessments & Feedback

  • Online assessments will be conducted periodically to check the progress and take the corrective actions

Why Bizwin

Why Bizwin can be your Talent Transformation partner

Talent Transformation

Expert industry veterans

No ordinary trainers. All programs are designed and delivered by senior Business Leaders who have held global leadership roles in top MNCs.

Solution approach

No canned content. We work with the stakeholders to understand the problem/expectations and design the program specifically for you. It comprises a rare mix of latest concepts and experiential learnings

Adoption enablement

No boring lectures. Our program delivery is driven by multi-touchpoint Handholding to ensure optimum adoption and relevant application

Free rights to tools

Bizwin’s programs include granting rights to the content and tools (if any). These are proven bets for improving Leadership/ employee effectiveness.

Our Industry Experts